Returns & Refunds Policy

This Returns & Refunds Policy explains how return requests, refund reviews, and customer support cases are handled by Serahin Store. Serahin Store is an online-only store owned and operated by Tenu, LLC. All return, refund, order support, and legal responsibilities are handled by Tenu, LLC.

Return Window

Customers may request a return within 30 days from the date the order is delivered.

To be eligible for a return, the item must be:

Unused
In the same condition received
In its original packaging
Not damaged, altered, washed, or intentionally misused
Returned with any included accessories, tags, manuals, or inserts when applicable

Items that do not meet these conditions may be refused or may not qualify for a full refund.

How to Request a Return

To start a return request, contact us at [email protected] with your order number, full name, delivery address, and reason for return.

Please do not send any item back without contacting us first. Returns sent without prior approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the return is caused by our error, such as receiving the wrong item or a defective item.

Original shipping fees are non-refundable unless required by law or unless the issue was caused by Serahin Store.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at [email protected]. Include your order number and clear photos of the item, packaging, and shipping label.

After review, we may offer a replacement, refund, or other reasonable solution depending on the case.

Refund Review

Once the returned item is received and inspected, we will notify you whether the refund is approved or denied.

If approved, the refund will be issued to the original payment method used at checkout. Processing time may vary depending on PayPal, Stripe, your bank, or card provider.

Non-Returnable Items

We may refuse returns for:

Used or damaged items
Items missing original packaging
Items returned after the 30-day return window
Items damaged due to misuse or improper handling
Items sent back without return approval
Final sale or non-returnable items, if clearly marked on the product page

Exchanges

We may support exchanges when stock is available. If the requested replacement is unavailable, we may offer a refund or another reasonable solution.

Business Information

Serahin Store
Owned and operated by Tenu, LLC
Business Registration Number: 202016211087
Address: 1267 Willis St. STE 200, Redding, California 96001, United States
Phone: 5302411611
Email: [email protected]
Website: serahin.com